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You are writing to launch a complaint about the impolite treatment that your guest, your colleagues and you received when you met in a restaurant on the eve of the New Year last Friday evening. Your letter should include:
1) Detailed description of your experience,and
2) your strong resentment.
You should write about 100 words on the ANSWER SHEET.
Do not sign your own name at the end of the letter. Use Li Ming instead.
Do not write the address.
Dear Sir,
I strongly protest to you against the bad service we received when we visited your restaurant last Friday evening On booking a table for four by telephone on Tuesday, we were assured that there would be room for us. But when we arrived, we were told that the headwaiter failed to reserve a table for us. Our hopes for an enjoyable evening were ruined.
Your staff then offered us a table which we all had to share with other people,and no extra effort were made to smooth out the displeasure we had experienced. We also had to wait some considerable time before the menu was brought to us.
I trust you will give, us this complaint your prompt attentions the whole embarrassing incident was a great disappointment to our guests and that is a bad example of Chinese hospitality.
Yours sincerely,
Li Ming
3.譯文
尊敬的先生:
上個星期五晚上我們到貴餐廳用餐時接受了很糟糕的服務，我對此表示強烈不滿。星期二晚上我們已通過電話預訂了四人位，我們都確信已為我們預留了空位。但是，當我們到達時，我們卻被領班告知沒有為我們預留位子。我們享受一個愉快夜晚的希望就這樣破滅了。
之后，你的員工為我們提供了一張桌子，但我們不得不與其他人坐在一起，而且他們并沒有對我們遭遇的不快做出任何的彌補。在送上菜單之前，我們還要等上相當長的一段時間。
我相信你會對我們的投訴給予及時的重視，因為這起令人尷尬的事件會讓我們的客人失望并且為我們中國人的好客傳統(tǒng)做了一個極壞的示范。
你真誠的，
李明
備案號：鄂ICP備20003817號-2 聯系方式：2645034912@qq.com
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